polite and curteous staff
polite and curteous staff
Cooper Cobham have always provided excellent service with a polite and friendly demeanour.
Service was good when I got there but it wasn't made clear that the service would be at the BMW garage. I went to the mini dealer and I wasn't the only person who had done that. There was nothing in the confirmation information with the BMW address
They collected my car from my home & returned it to me at home which was a huge help as I work from home & can't leave the premises
Attentive staff and speedy service.
Waited for 45 mins before I was seen to sign car over for the service despite having the appointment. Is it a question of first come first served?? Daft system.
My mini MOT was handled very smoothly and washed before I collected my car
everything covered ... no hassle
I was told at time of booking it was a while you wait service but then was told they could not do the recall work because they needed more time
i was made to feel very welcome, Connor and everyone else there had a lot of time for you.
Very poor communication from our service guy. He didn't call to let us know what was happening. Had to call many times and got response right at the end of the day. This delayed the whole process resulting in us not having a car for almost a wee
Excellent car and excellent service.
disjointed processing. booked car in for service and disk pad renewal at a specific time. car checked-in in carpark. reception not manned, then couldn't find my name/car on list (it was there), then waited for service manager, equally manned.
After phoning I spoke to Henry he has not got back to me and I emailed a picture email undelivered sent again but haven't heard a thing ???!!!
Waiting 30 minutes + to be served is poor. Lack of customer focus
Didn't realise you car wasn't getting a service. Just MOT
Kirsty was very professional looked after me
Did everything asked without query. Also did a great complimentary valet afterwards.
Service done on time
Very polite and helpful staff
Some of our questions weren't covered, including the smart guard we purchased. All resolved now but taken over two weeks
One hour waiting time to check my car in and half an hour waiting time before I was seen at collection time.
Waited to collect car as it was "being washed". It was then returned exactly as I had left it - not washed at all.
Took an age to find my replacement car.
See above and when I eventually got through some one took a message and passed it on by email to the person concerned. She however was on holiday and no one realised till I phoned back.
Very helpful polite staff. The work was completed in the timescale given.
Sales executive was Connor Fox. He was really knowledgeable about the car on the test drive. He sent us videos of our new car and answered our emails quickly. Spent time handing over the car and explaining the controls. Really approachable guy.
The staff were very helpful indeed though I had to to ring Myers self well after the time I was told I would be contacted.
not so great this visit as the car got damaged and had to go back for repair causing me some inconvenience.
All was completed no fuss and hospitable ambiance!
Sat nav issue not resolved
On this visit the problem was addressed and my pre-arranged courtesy car was available. This has not always proved to be the case...... hence my reservation about my level of satisfaction
There was nowhere to park, I was informed that I should just have left the car and somebody would move it - might be nice to know this in advance. Also took someone over a week to come back to me with an answer for what was written on my report form
good communication throughout, lots of seating to wait, car serviced and cleaned as promised. Only marked down slightly as brakes need doing but couldn't be slotted in that day - likely due to the closure of the Banstead branch
Good mini service manager, but staff forgot the wash and vac.
the problem is taking a log time to be solved.
The Ghanaian gentleman who dealt with me was charming and helpful
The repair service was good but these faults should have been picked up on the so called 140 point check that we had to wait for the car to have.
The service was very good / even though the valeting was complementary it appeared to be rushed specially the interior that was the only downfall
Car was booked for a simple oil service. Booked for 10.00 drop off, very busy at site and took at least 20 minutes from arriving to being able to leave. Same on collection. Way too may people involved and not really satisfactory at all.
Love both our minis but really dislike bringing the cars to Cobham mini due to the lack of parking!
Centre itself was okay. Good facilities and speedy. But really packed and ridiculous to park
When I enquired as to why a recommendation that had come up on my last MOT had not been mentioned this year - even though I had not found it necessary to book it in for "repair" - I was told "we're not robots here" . Not very helpful.
No problems with collection and delivery. Kept informed of progress by telephone. Useful video of condition of the car.
Requested details to replace service plan. Advisor said he would follow up but has not.
Good choice of cars, friendly staff