The first salesman assured me I would be able to have a new Mini without any increase to my existing monthly payments. The second salesman then spent most of his time wishing the first salesman hadn't said this and that it was not possible.

Very helpful sales Executive.

The Centre for Service is very busy. Service dates are well in advance. Always kept waiting as so busy. Parking is a nightmare.

the agent was helpful but time management was not great. Visibility on the timeslot I can collect my vehicle is never clear and always just advised to come in at the end of the day. I think this needs improvement

Dealt with very efficiently.

All of the team at Cooper cobham were very helpful

Bought through mobility and they did not seem to know what was going on and tried to be helpful but they need to be more knowledgeable Also on delivery very confused team

I always feel that staff are looking beyond me to the customers that are there with bigger 'better' cars. I was told that the mini would be valeted but when I went out it wasn't and everyone was too rushed at the end of the day to approach to discuss

Long wait for service and difficulty booking it. Extreme difficulty in parking at Coopers. Service book not stamped or completed in spite of assurance that it had.

Communication could have been better

Car was not been washed as on the invoice (Not a big issue as its free). Then found a strange piece of plastic in the boot. I could not find were it should have been fitted. Then a couple of days later found out it should have been covering a plug

I had to keep calling for updates. Mini did not keep me informed

The service department was clearly overworked or understaffed, as I had to wait an hour until I was told anything, then eventually had to go away and come back that evening. This was supposed to be a quick check, for which I had agreed to wait.

Always friendly, polite and totally helpful

As above, car was then not ready on collection on time. MOT not completed and outstanding issues not fixed on the service which I now need to take another day off and get/completed.

They took their time, had to chase, rep didn't call initially when promised to call

You did as you said.

Car was serviced well ..... would have been 'completely satisfied' if the agreed courtesy car was made available, but MINI readily ordered a taxi and dropped my car off at my home when ready (very personable drivers who delivered my car) - all good.

Faultless service

No one returned calls

the car was booked in at 8.30 for fast track service. I was told it would take a maximum of 1 1/2 hours so I waited. After 1 1/2 hours I asked if the car was ready to be told that it was being cleaned. Despite chasing I took delivery at 3 1/4 hours!

One star lacking because of above paperwork.

As above

Because all the problems we're sorted at notification of warning light.

Summer/Winter tyre change. Car left with the dealership rather than waiting for the work to be performed. When car collected 8 hours later, all tyres were inflated to different pressures and car not cleaned as had been promised. Not impressed@

Just the fact that paying a premium price for lacking service didn't sit comfortably with me. Also, the staff did not show me how to operate the BMW I had loaned, so I was stuck in the car park unable to drive it for a while whilst I worked it out.

Identified the problems, drew attention to potential upcoming problems, very courteous

Like I said they lost my car. I arrived at 3:20 and I was informed they had found my car at 4:10. There was no where to park.

As above

Slow, constant confusion.

good helpful service

It could have been clearer about exactly when the technician would *start* to look at the car as Cobham is a little out of the way to get to, so, initially, it felt best to stay in area.

The service desk were organised and Henry was extremely helpful and knowledgeable

Tyre fault corrected plus full valet.

Helpful technicians. Pleasant waiting area with good coffee and wifi

Could not find tyre on the day and waited 24 hours but positive result overall

This is an abysmal service centre.Overbooked,understaffed poorly managed.It took 1 hour to check in.Car was returned late,dirty with crack damage to windscreen and trim and loose screen rubber.All I asked you to do was fit a battery and minor service

See above - Ali kept me informed throughout

The sales executive was not pushy, leaving me to make my choice after showing the models .

alex and Marvin were very responsive

Seamless from the beginning to the end

James came in off leave in a suit to make the delivery

We had a couple of issues we wanted looking into. Reasons were discovered for our issues and costings given to address them. We were able to go away to think about this without any pressure.

Staff could not be more helpful

Very polite and good service. Just all takes far too long.

I had booked a hire car and one was not available. My car was then kept in overnight and I was told that the works were finished and it would be ready by 10am the next morning. It was not ready til 4pm.

Arriving at 1800 the day after dropping off my car and it had not been worked on was unsatisfactory.

It’s my third Mini and everything from the choosing .. buying.. service and the mini assistance has been top standard.. No worries.. which is priceless in a busy life Thank you

Service itself was good.