Lots of excellent help during purchase Very busy handover.....

Harry, who looked after us, was very friendly and helpful but I rang with questions a couple of times when Harry wasn't there and a couple of the other sales guys were a bit off-hand, and I was made to feel a bit of a nuisance.

Car arrived 8am told will not be ready till 6.30 ridiculous and complete waste of my time.

Note - didn't visit in person, all done by phone, but excellent experience.

Very satisfied with service, politeness and speed of getting part in the next day. Just turned up unannounced for them to look at car.

Very efficient and polite staff. Made very welcome and comfortable. Work carried out quickly.

Mot a friendly dealer

BMW/Mini Cobham is a parking nightmare. This site needs some serious management attention, and the staff need to be more understanding than to put forward a 'spin' outlook that does not match customer experience. My 90 min service was actually 2 hr.

My car was not ready when promised I had to collect it the next day and even then I had to wait a long time for it - this made me late for a business meeting

It was fine

Helpful, informative and friendly.

very good

FIND THE CENTRALISED TELEPHONE SYSTEM TERRIBLE...HANGING ON FOR AN AGE. I WANT TO BE ABLE TO RING STRAIGHT THROUGH TO COBHAM

Very friendly, helpful and sympathetic staff. Rodney was brilliant!

The communication from and between your service staff was very poor (the driver who collected and returned my car was excellent)

Really the same as above, the service itself was fine.

After waiting approx 30 mins to see a service rep I was told a courtesy car wasn't available, although I had booked 1 month in advance. So I had to wait just over 1 hour for my car. I didn't get to work until 10.30!

Paul Garners help and advise

All work was done to a high spec and checks carried out and also recommended tyre changes.

It was done very quickly considering they though it would need to be kept overnight instead it was just the pm.

I feel the issues could have been resolved at the previous visit when the boot seals were changed. The lock should have been checked as the new seal is just around the inner and the interior lights and filter also as linked to this same fault

The service was arranged at short notice before a holiday involving long drives. Although no slot was available at my nearest centre,one was quickly arranged at another nearby. Being able to wait on site during completion was really helpful.

Treated like a very valued customer, it was a pleasure dealing with the sales dept

Great customer service and the check in was very simple

polite and curteous staff

Cooper Cobham have always provided excellent service with a polite and friendly demeanour.

Service was good when I got there but it wasn't made clear that the service would be at the BMW garage. I went to the mini dealer and I wasn't the only person who had done that. There was nothing in the confirmation information with the BMW address

They collected my car from my home & returned it to me at home which was a huge help as I work from home & can't leave the premises

Attentive staff and speedy service.

Waited for 45 mins before I was seen to sign car over for the service despite having the appointment. Is it a question of first come first served?? Daft system.

My mini MOT was handled very smoothly and washed before I collected my car

outstanding.......

everything covered ... no hassle

I was told at time of booking it was a while you wait service but then was told they could not do the recall work because they needed more time

i was made to feel very welcome, Connor and everyone else there had a lot of time for you.

Very poor communication from our service guy. He didn't call to let us know what was happening. Had to call many times and got response right at the end of the day. This delayed the whole process resulting in us not having a car for almost a wee

Excellent car and excellent service.

disjointed processing. booked car in for service and disk pad renewal at a specific time. car checked-in in carpark. reception not manned, then couldn't find my name/car on list (it was there), then waited for service manager, equally manned.

After phoning I spoke to Henry he has not got back to me and I emailed a picture email undelivered sent again but haven't heard a thing ???!!!

Kirsty was very professional looked after me

Didn't realise you car wasn't getting a service. Just MOT

Waiting 30 minutes + to be served is poor. Lack of customer focus

Did everything asked without query. Also did a great complimentary valet afterwards.

Service done on time

Very polite and helpful staff

good service

Some of our questions weren't covered, including the smart guard we purchased. All resolved now but taken over two weeks