sales
The sales executive was not pushy, leaving me to make my choice after showing the models .
The sales executive was not pushy, leaving me to make my choice after showing the models .
alex and Marvin were very responsive
Seamless from the beginning to the end
James came in off leave in a suit to make the delivery
We had a couple of issues we wanted looking into. Reasons were discovered for our issues and costings given to address them. We were able to go away to think about this without any pressure.
Staff could not be more helpful
Very polite and good service. Just all takes far too long.
I had booked a hire car and one was not available. My car was then kept in overnight and I was told that the works were finished and it would be ready by 10am the next morning. It was not ready til 4pm.
Arriving at 1800 the day after dropping off my car and it had not been worked on was unsatisfactory.
Its my third Mini and everything from the choosing .. buying.. service and the mini assistance has been top standard.. No worries.. which is priceless in a busy life Thank you
Service itself was good.
Very enjoyable buying experience, right down to the personalised message waiting on the car on pickup. Nice touch!
Good service but had to wait for a while - very busy
When I finally Bally got to collect it it was st 6 pm and the employed wanted me out and away as quickly as possible. I was given no paperwork and had no idea what checks had been done even when I left a list of items to look at.
Disorganised, car needed by end of the day, was mad panic to get it in the end, overall very poor.
I had a problem with the service and brake pad warning light and was told to just pop in. I did so and waited 1 1/2 hours to be seen. I was then told my brake pads needed changing. I booked car in and it took 2 1/2 hours to change sensor!
Great customer service. Friendly and efficient
A professional sales executive
I dealt with Jack at Cobham who was absolutely great.
Great service from Jack at Cobham. Helped me to set the car up and get going.
Navigation wasnt enabled at collection. I needed to chase several times and get very insistent before that was resolved. And CarPlay still not working or resolved. Im going to have to chase again.
All my questions/ requirements answered or met within a fast timeframe
I was greeted immediately and introduced to a member of staff within 10 minutes of my arrival.
Service staff are always friendly and helpful. However - we used to receive a video of the underside of the vehicle being inspected - this has stopped coming through. And on the last visit, the complementary valet was not carried out.
Although I was getting calls from the Mini service centre but every time it was about something new, they could have put them all in one callI was told the car will be washed but it was not the case for lower part of car sides and tyres/alloy wheels
From walking into the showroom to collecting the car the process was very smooth and the delivery was on the day originally forecast
As aboveI would have given you 0 stars but couldnt!
I was very satisfied
They didn't have enought staff to carry the work on my car on the day it was booked for.
From the test drive right through to the delivery of my Mini, I have never felt so excited about any other car. I never felt pushed or rushed into making a decision. The factory updates added to the thrill of eventually owning my Mini.
Because of the long wait time. Also because since having my car serviced my front passenger seat does not go forwards or backwards.
Great communication, good value.
The service was done on time and I was provided with a breakdown of the serviced items.
Execellent service within the confines of a very small site, which is a slight deterrent to using centre again.
For the reasons above. The only time I have been treated nicely was when I bought the car at Guildford
Couldnt get a booking at Cooper THAMES Ditton so booked here. On return we found they hadnt tightened screws on air filter causing a rattle. Husband had to fix. The Mini badge on bonnet has also been damaged by them. Still waiting for replacement!
I needed to pick up my car by 4pm they tried their hardest to accommodate this.
I was left waiting for 30 mins to get my car keys back when I arrived to collect the vehicle. This could of been a lot quicker.
Friendly helpful and very efficient. Excellent customer service.
Excellent
My experience on the day was excellent. However, several weeks had passed since my initial booking at Cooper so my car nagged me because my service became overdue.
Service - its just had one and the service reminder is still showing. I'll have to make another trip to the garage to get that reset. Long wait to hand keys over for service and it took all day so I had to arrange alternative school pick ups.
Speed and quality of work and the pleasentness of the office staff
The Cobham branch was excellent everyone was very friendly and helped answer any questions, I did originally visit the Kingston branch which had a lack of empathy towards customers but also they didnt take any of my details and seemed uninterested
Car was booked for a half day service, MOT & recall. On arrival told car would be needed all day but would try for 14:00.Advised us at 17:45 part not in stock will be ready early next day. Despite several calls chasing no feedback-car ready 18:20
Car was in overnight so ready to be worked on. Too long a wait to hear when car could be collected after email had come through saying it was ready. Not hearing, I turned up about mid afternoon and car had a hasty incomplete valeting because of that
They were really busy on the day I took my mini in, but still managed to be professional
I was pleased my car was collected as I work all day, but I was told it would be washed but the inside wasnt touched at all which was disappointing but perhaps it wasnt meant to be, also it wasnt returned until 8pm at night
The problem has not been fixed. Plus advisor gave apocalyptic responses
No problems and all work carried out