As above the salesman Alexander Dann was excellent with communications and the whole process end to end.

Salesman did a good job to get things rectified but should not have been in that position

My wife has had to return as the oil warning light for the service has not been reset.

Asked for early finish but car was not touched all morning

Very efficient and hwldpful

The whole process was very simple and the car arrived when promised.

I was very satisfied and happy with my vehicle

Kirsty at the Cobham centre did everything to make clear to me how long the appointment would take and contacted me when my car was ready. The car is always left close to the entrance for me and forward facing ready to drive off!!

Professional polite staff.Easy to understand.

The experience was straightforward and everyone I dealt with was pleasant, efficient and friendly.

Loan car didn't have any fuel in it, had to take extra time to put some in with a staff member.

Efficient and quick service

See above , car not fixed

Car collection - very long wait (nearly a hour) and I was the only customer waiting in the dealership . I went to pick up the car because I had a phone call advising me the car was ready for collection

The car was not cleaned, inside or out, and the service indicator was not properly reset, so a month after the service it's showing as 'red' again.

Great service would have been 5 stars but had to wait all day as my sat nav update would not complete

Service carried out efficiently while I waited

No reason to complain about anything

Lots of excellent help during purchase Very busy handover.....

Harry, who looked after us, was very friendly and helpful but I rang with questions a couple of times when Harry wasn't there and a couple of the other sales guys were a bit off-hand, and I was made to feel a bit of a nuisance.

Car arrived 8am told will not be ready till 6.30 ridiculous and complete waste of my time.

Note - didn't visit in person, all done by phone, but excellent experience.

Very satisfied with service, politeness and speed of getting part in the next day. Just turned up unannounced for them to look at car.

Very efficient and polite staff. Made very welcome and comfortable. Work carried out quickly.

Mot a friendly dealer

BMW/Mini Cobham is a parking nightmare. This site needs some serious management attention, and the staff need to be more understanding than to put forward a 'spin' outlook that does not match customer experience. My 90 min service was actually 2 hr.

My car was not ready when promised I had to collect it the next day and even then I had to wait a long time for it - this made me late for a business meeting

It was fine

Helpful, informative and friendly.

FIND THE CENTRALISED TELEPHONE SYSTEM TERRIBLE...HANGING ON FOR AN AGE. I WANT TO BE ABLE TO RING STRAIGHT THROUGH TO COBHAM

very good

The communication from and between your service staff was very poor (the driver who collected and returned my car was excellent)

Very friendly, helpful and sympathetic staff. Rodney was brilliant!

Really the same as above, the service itself was fine.

All work was done to a high spec and checks carried out and also recommended tyre changes.

It was done very quickly considering they though it would need to be kept overnight instead it was just the pm.

After waiting approx 30 mins to see a service rep I was told a courtesy car wasn't available, although I had booked 1 month in advance. So I had to wait just over 1 hour for my car. I didn't get to work until 10.30!

Paul Garners help and advise

I feel the issues could have been resolved at the previous visit when the boot seals were changed. The lock should have been checked as the new seal is just around the inner and the interior lights and filter also as linked to this same fault

The service was arranged at short notice before a holiday involving long drives. Although no slot was available at my nearest centre,one was quickly arranged at another nearby. Being able to wait on site during completion was really helpful.

Treated like a very valued customer, it was a pleasure dealing with the sales dept

Great customer service and the check in was very simple

Cooper Cobham have always provided excellent service with a polite and friendly demeanour.

Service was good when I got there but it wasn't made clear that the service would be at the BMW garage. I went to the mini dealer and I wasn't the only person who had done that. There was nothing in the confirmation information with the BMW address

polite and curteous staff

They collected my car from my home & returned it to me at home which was a huge help as I work from home & can't leave the premises