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Customer Reviews.

sales

4.5

Lots of excellent help during purchase Very busy handover.....

26 November 2019

sales

4

Harry, who looked after us, was very friendly and helpful but I rang with questions a couple of times when Harry wasn't there and a couple of the other sales guys were a bit off-hand, and I was made to feel a bit of a nuisance.

25 November 2019

service

2

Car arrived 8am told will not be ready till 6.30 ridiculous and complete waste of my time.

18 November 2019

sales

5

Note - didn't visit in person, all done by phone, but excellent experience.

11 November 2019

service

5

Very satisfied with service, politeness and speed of getting part in the next day. Just turned up unannounced for them to look at car.

09 November 2019

service

5

Very efficient and polite staff. Made very welcome and comfortable. Work carried out quickly.

08 November 2019

service

3

Mot a friendly dealer

05 November 2019

service

2

BMW/Mini Cobham is a parking nightmare. This site needs some serious management attention, and the staff need to be more understanding than to put forward a 'spin' outlook that does not match customer experience. My 90 min service was actually 2 hr.

02 November 2019

service

1

My car was not ready when promised I had to collect it the next day and even then I had to wait a long time for it - this made me late for a business meeting

01 November 2019

service

4

It was fine

31 October 2019

service

5

Helpful, informative and friendly.

31 October 2019

service

5

very good

30 October 2019

service

4

FIND THE CENTRALISED TELEPHONE SYSTEM TERRIBLE...HANGING ON FOR AN AGE. I WANT TO BE ABLE TO RING STRAIGHT THROUGH TO COBHAM

30 October 2019

service

5

Very friendly, helpful and sympathetic staff. Rodney was brilliant!

28 October 2019

service

2

The communication from and between your service staff was very poor (the driver who collected and returned my car was excellent)

28 October 2019

service

3

Really the same as above, the service itself was fine.

25 October 2019

service

2

After waiting approx 30 mins to see a service rep I was told a courtesy car wasn't available, although I had booked 1 month in advance. So I had to wait just over 1 hour for my car. I didn't get to work until 10.30!

22 October 2019

sales

5

Paul Garners help and advise

22 October 2019

service

5

All work was done to a high spec and checks carried out and also recommended tyre changes.

22 October 2019

service

4

It was done very quickly considering they though it would need to be kept overnight instead it was just the pm.

22 October 2019

service

4

I feel the issues could have been resolved at the previous visit when the boot seals were changed. The lock should have been checked as the new seal is just around the inner and the interior lights and filter also as linked to this same fault

22 October 2019

service

5

The service was arranged at short notice before a holiday involving long drives. Although no slot was available at my nearest centre,one was quickly arranged at another nearby. Being able to wait on site during completion was really helpful.

22 October 2019

sales

5

Treated like a very valued customer, it was a pleasure dealing with the sales dept

18 October 2019

service

4

Great customer service and the check in was very simple

18 October 2019

service

5

polite and curteous staff

14 October 2019

service

5

Cooper Cobham have always provided excellent service with a polite and friendly demeanour.

14 October 2019

service

4

Service was good when I got there but it wasn't made clear that the service would be at the BMW garage. I went to the mini dealer and I wasn't the only person who had done that. There was nothing in the confirmation information with the BMW address

14 October 2019

service

5

They collected my car from my home & returned it to me at home which was a huge help as I work from home & can't leave the premises

13 October 2019

service

5

Attentive staff and speedy service.

10 October 2019

service

1

Waited for 45 mins before I was seen to sign car over for the service despite having the appointment. Is it a question of first come first served?? Daft system.

10 October 2019

service

5

My mini MOT was handled very smoothly and washed before I collected my car

10 October 2019

service

5

outstanding.......

09 October 2019

service

5

everything covered ... no hassle

09 October 2019

service

3

I was told at time of booking it was a while you wait service but then was told they could not do the recall work because they needed more time

06 October 2019

sales

5

i was made to feel very welcome, Connor and everyone else there had a lot of time for you.

04 October 2019

service

1

Very poor communication from our service guy. He didn't call to let us know what was happening. Had to call many times and got response right at the end of the day. This delayed the whole process resulting in us not having a car for almost a wee

03 October 2019

sales

5

Excellent car and excellent service.

02 October 2019

service

2.5

disjointed processing. booked car in for service and disk pad renewal at a specific time. car checked-in in carpark. reception not manned, then couldn't find my name/car on list (it was there), then waited for service manager, equally manned.

01 October 2019

service

1

After phoning I spoke to Henry he has not got back to me and I emailed a picture email undelivered sent again but haven't heard a thing ???!!!

01 October 2019

service

4

Kirsty was very professional looked after me

30 September 2019

service

4

Didn't realise you car wasn't getting a service. Just MOT

30 September 2019

service

2

Waiting 30 minutes + to be served is poor. Lack of customer focus

30 September 2019

service

5

Did everything asked without query. Also did a great complimentary valet afterwards.

29 September 2019

service

5

Service done on time

24 September 2019

service

5

Very polite and helpful staff

23 September 2019

service

5

good service

13 September 2019

sales

3

Some of our questions weren't covered, including the smart guard we purchased. All resolved now but taken over two weeks