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Customer Reviews.

sales

5

As above the salesman Alexander Dann was excellent with communications and the whole process end to end.

06 January 2020

sales

2

Salesman did a good job to get things rectified but should not have been in that position

30 December 2019

service

3

My wife has had to return as the oil warning light for the service has not been reset.

29 December 2019

service

2

Asked for early finish but car was not touched all morning

29 December 2019

service

4

Very efficient and hwldpful

28 December 2019

sales

5

The whole process was very simple and the car arrived when promised.

27 December 2019

sales

5

I was very satisfied and happy with my vehicle

24 December 2019

service

5

Kirsty at the Cobham centre did everything to make clear to me how long the appointment would take and contacted me when my car was ready. The car is always left close to the entrance for me and forward facing ready to drive off!!

24 December 2019

service

5

Professional polite staff.Easy to understand.

22 December 2019

service

5

The experience was straightforward and everyone I dealt with was pleasant, efficient and friendly.

22 December 2019

service

4

Loan car didn't have any fuel in it, had to take extra time to put some in with a staff member.

19 December 2019

service

4

Efficient and quick service

19 December 2019

service

2

See above , car not fixed

14 December 2019

service

3

Car collection - very long wait (nearly a hour) and I was the only customer waiting in the dealership . I went to pick up the car because I had a phone call advising me the car was ready for collection

12 December 2019

service

1

The car was not cleaned, inside or out, and the service indicator was not properly reset, so a month after the service it's showing as 'red' again.

11 December 2019

service

4

Great service would have been 5 stars but had to wait all day as my sat nav update would not complete

11 December 2019

service

5

Service carried out efficiently while I waited

11 December 2019

sales

5

No reason to complain about anything

09 December 2019

sales

4.5

Lots of excellent help during purchase Very busy handover.....

26 November 2019

sales

4

Harry, who looked after us, was very friendly and helpful but I rang with questions a couple of times when Harry wasn't there and a couple of the other sales guys were a bit off-hand, and I was made to feel a bit of a nuisance.

25 November 2019

service

2

Car arrived 8am told will not be ready till 6.30 ridiculous and complete waste of my time.

18 November 2019

sales

5

Note - didn't visit in person, all done by phone, but excellent experience.

11 November 2019

service

5

Very satisfied with service, politeness and speed of getting part in the next day. Just turned up unannounced for them to look at car.

09 November 2019

service

5

Very efficient and polite staff. Made very welcome and comfortable. Work carried out quickly.

08 November 2019

service

3

Mot a friendly dealer

05 November 2019

service

2

BMW/Mini Cobham is a parking nightmare. This site needs some serious management attention, and the staff need to be more understanding than to put forward a 'spin' outlook that does not match customer experience. My 90 min service was actually 2 hr.

02 November 2019

service

1

My car was not ready when promised I had to collect it the next day and even then I had to wait a long time for it - this made me late for a business meeting

01 November 2019

service

4

It was fine

31 October 2019

service

5

Helpful, informative and friendly.

31 October 2019

service

4

FIND THE CENTRALISED TELEPHONE SYSTEM TERRIBLE...HANGING ON FOR AN AGE. I WANT TO BE ABLE TO RING STRAIGHT THROUGH TO COBHAM

30 October 2019

service

5

very good

30 October 2019

service

2

The communication from and between your service staff was very poor (the driver who collected and returned my car was excellent)

28 October 2019

service

5

Very friendly, helpful and sympathetic staff. Rodney was brilliant!

28 October 2019

service

3

Really the same as above, the service itself was fine.

25 October 2019

service

5

All work was done to a high spec and checks carried out and also recommended tyre changes.

22 October 2019

service

4

It was done very quickly considering they though it would need to be kept overnight instead it was just the pm.

22 October 2019

service

2

After waiting approx 30 mins to see a service rep I was told a courtesy car wasn't available, although I had booked 1 month in advance. So I had to wait just over 1 hour for my car. I didn't get to work until 10.30!

22 October 2019

sales

5

Paul Garners help and advise

22 October 2019

service

4

I feel the issues could have been resolved at the previous visit when the boot seals were changed. The lock should have been checked as the new seal is just around the inner and the interior lights and filter also as linked to this same fault

22 October 2019

service

5

The service was arranged at short notice before a holiday involving long drives. Although no slot was available at my nearest centre,one was quickly arranged at another nearby. Being able to wait on site during completion was really helpful.

22 October 2019

sales

5

Treated like a very valued customer, it was a pleasure dealing with the sales dept

18 October 2019

service

4

Great customer service and the check in was very simple

18 October 2019

service

5

Cooper Cobham have always provided excellent service with a polite and friendly demeanour.

14 October 2019

service

4

Service was good when I got there but it wasn't made clear that the service would be at the BMW garage. I went to the mini dealer and I wasn't the only person who had done that. There was nothing in the confirmation information with the BMW address

14 October 2019

service

5

polite and curteous staff

14 October 2019

service

5

They collected my car from my home & returned it to me at home which was a huge help as I work from home & can't leave the premises