Love both our minis but really dislike bringing the cars to Cobham mini due to the lack of parking!

No problems with collection and delivery. Kept informed of progress by telephone. Useful video of condition of the car.

When I enquired as to why a recommendation that had come up on my last MOT had not been mentioned this year - even though I had not found it necessary to book it in for "repair" - I was told "we're not robots here" . Not very helpful.

Requested details to replace service plan. Advisor said he would follow up but has not.

Good choice of cars, friendly staff

There were > 10 people waiting to book their cars in, but only 2 staff members at their desks. I wended up checking in via the service receptionist.

the whole place seems very corporate and impersonal. the staff we dealt with seem barely aware of what is going on and did not tell us when our car was ready for collection. when we rang to check they said they would call us back and failed to do so

I waited but then called again and spoke to a very rude employee. I was told that

Booked in for 1 day but took 2 days. 1 issue still not resolved

service performed within allotted time period.

Staff were great and able to handle all of our questions

Needed tyre valve replaced, done very quicky

Would have been a 5 but delivery was suddenly delayed by a week

Very impressed I had a few minor problems but they couldn't do enough to rectify them.

Polite and efficient staff.

Harry was brilliant and maintained a great rapport throughout, making the car purchase experience so much easier and enjoyable. So pleased with the attention given.

I tried to book a pre MOT check 2 weeks before my MOT ran out. Only 1 appointment day/time was offered to me, not at my nearest centre. I was told that my car had been washed when clearly it hadn't been. It was washed but not very well at all.

Excellent customer service. Polite staff that were helpful.

Very friendly and efficient staff

Nothing was ever too much trouble

Perfectly satisfied with every aspect of the experience from initially booking the appointment to driving away.

Same as above.

Due to the por workmanship and thier lack of resolving problems.

Dealt with efficiently

Even though the parts had not ordered a part that should have been once I spoke with Naheem in the service team it was sorted out immediately

the service at Cobham was good. But very unhappy that my local Mini Tadworth centre has closed

No problems, everyone was so helpful

After the service I sold my car and the cap to the oil had been left off! Hot oil spurted all over the engine and the new owner had driven it from Surrey to Bath with a strong smell of petrol. We were lucky it didn't have a worse outcome

Good service

All work carried out satisfactorily

Attentive staff selling a first class product

Availability and flexibility of test drives. Friendly but not pushy sales guy.

Very good service and it was easy to trade in my car which was still on finance with another car company

Alex was great at the dealership

My car was serviced, but not cleaned when I collected it. I am sure this has been part of the service given in the past.

very bad customer service. tried to rebook an appointment, earliest available in 2 month. Asked for a hire car, but there was a 3 week waiting list. parking situation at BMW Cobham is awful. car wasn't ready as promised; 5 hour delay. Caused problems

Quick turn around and good communication

I had to wait for over an hour to collect my car post service, the branch was woefully understaffed. More importantly, my car was not road tested (as I'd requested) and was unsafe. Mini intended to let me drive away in it, which is a serious problem.

I was of the understanding that when I took my car to Cooper Cobham that my roof was being replaced. Disappointingly I was told, yes thats right - you need a new roof, we will need to order one in for you etc. So my first experience was wasted

Only after I arrived was I told it was a longer service so I waited twice as long as expected.

Told the car was ready, then arrived to find we had to wait for 3 hours to pick it up. Chaos in the service area reception as clearly everyone was delayed.

It would have been a five, but you recorded the wrong mileage on my service record, and you didn't wash my car as promised (it came home filthy)..

Very good