MINI
Cooper Cobham
t: 0845 607 6898
Our star rating
What does our rating mean?
Our Dealership star rating is based on customer satisfaction scores from real customers. It is based on information collated from customer satisfaction surveys conducted by MINI UK for new car sales and Aftersales transactions over the last 90 days.
The following comments are unedited and submitted as part of the online survey process.
Sales
4 comments from
16 reviews
Service
19 comments from
44 reviews
Sales
Service
"Everything is fantastic at the dealership.One thing is wrong though my car as not been not properly valeted on both occassions."
"Would have liked to have had a loancar, good job I persuaded a friend"
"Overall, well satisfied"
"The only problem that I did not get a lift home."
"Efficient Professional Friendly Service."
"I was pleasantly suprised expecting a fight to get my mini repaired under the warranty. Jon was my customer service person and he was a credit to the dealership give him a raise"
"reception and lady who did che in for service very friendly polite and efficent"
"always my prefered dealership fantastic customer service from on the phone to face to face"
"It's not particularly convenient to travel to the workshop and back by public transport."
"Friendly and Professional."
"performed well on this occasion"
"forgot to leave a 3 series brochure otherwise excellent service"
"Quite satisfied with the dealership."
"All very efficient, completed quickly, comfortable, staff are very good."
"They did not tell me what they did but they have improved the performance greatly."
"Unable to supply a courtesy car on this occasion."
"brake fluid change was missed on inspection service 2. Had to re arrange to get this done"
"mis information meant I missed my train to work"
"dealership very helpful and understandind"
"It arrived when Russel said it would arrive and he explained everything clearly and has done a extra lesson on the radio at a later stage"
"all staff at cooper cobham especially nina and russell also tony were extremely warm and welcoming, very informative and took their time to explain details and answer queries"
"Full of praise for excellent staff in particular Miss CHARLEY GARDINER who was absolutely perfect from her first welcoming smile to handing over the keys she deserves promotion."
"I cannot express enough how satisfied I am with the experience at Cobham. It is not the closest dealership to my home but I made of point of going back to buy my second mini from Cobham because of the service that they offer there. Absolutely great."