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Customer Reviews.

service

2.5

Just the fact that paying a premium price for lacking service didn't sit comfortably with me. Also, the staff did not show me how to operate the BMW I had loaned, so I was stuck in the car park unable to drive it for a while whilst I worked it out.

05 February 2019

service

1

As above

04 February 2019

service

5

Identified the problems, drew attention to potential upcoming problems, very courteous

04 February 2019

service

3

Like I said they lost my car. I arrived at 3:20 and I was informed they had found my car at 4:10. There was no where to park.

04 February 2019

service

1

Slow, constant confusion.

02 February 2019

service

5

good helpful service

01 February 2019

service

5

It could have been clearer about exactly when the technician would *start* to look at the car as Cobham is a little out of the way to get to, so, initially, it felt best to stay in area.

23 January 2019

service

5

Tyre fault corrected plus full valet.

22 January 2019

service

5

The service desk were organised and Henry was extremely helpful and knowledgeable

22 January 2019

service

4

Helpful technicians. Pleasant waiting area with good coffee and wifi

18 January 2019

service

4

Could not find tyre on the day and waited 24 hours but positive result overall

15 January 2019

service

5

See above - Ali kept me informed throughout

14 January 2019

service

1

This is an abysmal service centre.Overbooked,understaffed poorly managed.It took 1 hour to check in.Car was returned late,dirty with crack damage to windscreen and trim and loose screen rubber.All I asked you to do was fit a battery and minor service

14 January 2019

sales

4

The sales executive was not pushy, leaving me to make my choice after showing the models .

10 January 2019

sales

4

alex and Marvin were very responsive

09 January 2019

sales

5

Seamless from the beginning to the end

08 January 2019

sales

5

James came in off leave in a suit to make the delivery

08 January 2019

service

5

We had a couple of issues we wanted looking into. Reasons were discovered for our issues and costings given to address them. We were able to go away to think about this without any pressure.

05 January 2019

service

5

Staff could not be more helpful

04 January 2019

sales

4

Very polite and good service. Just all takes far too long.

03 January 2019

service

2

I had booked a hire car and one was not available. My car was then kept in overnight and I was told that the works were finished and it would be ready by 10am the next morning. It was not ready til 4pm.

27 December 2018

service

1.5

Arriving at 1800 the day after dropping off my car and it had not been worked on was unsatisfactory.

25 December 2018

sales

5

It’s my third Mini and everything from the choosing .. buying.. service and the mini assistance has been top standard.. No worries.. which is priceless in a busy life Thank you

23 December 2018

service

3

Service itself was good.

23 December 2018

sales

5

Very enjoyable buying experience, right down to the personalised message waiting on the car on pickup. Nice touch!

21 December 2018

service

5

Good service but had to wait for a while - very busy

20 December 2018

service

2

When I finally Bally got to collect it it was st 6 pm and the employed wanted me out and away as quickly as possible. I was given no paperwork and had no idea what checks had been done even when I left a list of items to look at.

20 December 2018

service

2

I had a problem with the service and brake pad warning light and was told to just pop in. I did so and waited 1 1/2 hours to be seen. I was then told my brake pads needed changing. I booked car in and it took 2 1/2 hours to change sensor!

18 December 2018

service

1.5

Disorganised, car needed by end of the day, was mad panic to get it in the end, overall very poor.

18 December 2018

sales

5

Great customer service. Friendly and efficient

14 December 2018

sales

5

Great service from Jack at Cobham. Helped me to set the car up and get going.

13 December 2018

sales

5

A professional sales executive

13 December 2018

sales

5

I dealt with Jack at Cobham who was absolutely great.

13 December 2018

sales

1

Navigation wasn’t enabled at collection. I needed to chase several times and get very insistent before that was resolved. And CarPlay still not working or resolved. I’m going to have to chase again.

13 December 2018

sales

5

All my questions/ requirements answered or met within a fast timeframe

12 December 2018

service

3

Service staff are always friendly and helpful. However - we used to receive a video of the underside of the vehicle being inspected - this has stopped coming through. And on the last visit, the complementary valet was not carried out.

08 December 2018

service

5

I was greeted immediately and introduced to a member of staff within 10 minutes of my arrival.

08 December 2018

service

2

Although I was getting calls from the Mini service centre but every time it was about something new, they could have put them all in one callI was told the car will be washed but it was not the case for lower part of car sides and tyres/alloy wheels

06 December 2018

sales

4

From walking into the showroom to collecting the car the process was very smooth and the delivery was on the day originally forecast

05 December 2018

service

3

Because of the long wait time. Also because since having my car serviced my front passenger seat does not go forwards or backwards.

04 December 2018

service

5

Great communication, good value.

04 December 2018

service

5

The service was done on time and I was provided with a breakdown of the serviced items.

04 December 2018

sales

5

From the test drive right through to the delivery of my Mini, I have never felt so excited about any other car. I never felt pushed or rushed into making a decision. The factory updates added to the thrill of eventually owning my Mini.

04 December 2018

service

5

I was very satisfied

04 December 2018

service

1

As aboveI would have given you 0 stars but couldnt!

04 December 2018

service

3

They didn't have enought staff to carry the work on my car on the day it was booked for.

04 December 2018

service

4

Execellent service within the confines of a very small site, which is a slight deterrent to using centre again.

30 November 2018

service

4

I needed to pick up my car by 4pm they tried their hardest to accommodate this.

27 November 2018

service

2

For the reasons above. The only time I have been treated nicely was when I bought the car at Guildford

27 November 2018

service

2

Couldn’t get a booking at Cooper THAMES Ditton so booked here. On return we found they hadn’t tightened screws on air filter causing a rattle. Husband had to fix. The Mini badge on bonnet has also been damaged by them. Still waiting for replacement!