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Customer Reviews.

service

3

Not enough people working on the Saturday to deal with the people who were waiting to be served. Waiting and then rushed. I could not believe that he person who was signing me in was on his mobile phone!

14 April 2019

sales

5

Knowledgeable and friendly

14 April 2019

service

1

Failure to sort the problem out. Dismissive response poor customer service

13 April 2019

service

2

I arrived at about 8.10am to be greeted by two separate ladies who told me to take a seat. The service advisor came across and told me to wait - I waited 30 minutes. I counted about 6 other people not doing much. Why couldn't they help?

12 April 2019

service

2

Staff were courteous, professional and helpful. However, delivering and collecting a car from Cooper Cobham is chaotic and totally unsatisfactory. Clearly far too many bookings are accepted each day. No space to park on arrival. Needs to be reviewed.

12 April 2019

service

3

It took longer than I had been originally told.

09 April 2019

service

4

I had the best customer service experience which was professional and attentive. I did not feel like a number. The service technician actually listened.

09 April 2019

sales

3

Purchase ok but queries not answered and still unsatisfactory answers

09 April 2019

sales

4

Apart from the finance problem and a slightly tortuous installation of sat NAV it all went well. A good team!

08 April 2019

service

5

I didn't have to wait too long and the guy that booked me in was delightful

06 April 2019

sales

4

Delay in finance and sat nav set up held them back from getting top score

06 April 2019

service

2

To start with the customer car parking is very limited and very chaotic. The updates from the service advisor were very limited - I was the one doing the chasing for updates. The garage had my car for 9 days and even missed it off the cleaning list.

04 April 2019

service

3

Car in for a recall item, which had over 3 month wait to find an appointment. A text on day one at 16.08 to say car being worked on. Then phone call at 12.43 on day two to say car ready is not adequate (two phones made by me in between).

02 April 2019

sales

5

knowledgeable friendly staff

01 April 2019

service

5

It was a stress free experience

29 March 2019

sales

5

The whole process was made very easy by Connor our sales person

25 March 2019

service

1

I have complained via a separate email to head office about my experience with Cooper Cobham. Sadly my issue would have been simple to resolve but since no-one at Cooper Cobham EVER returns calls I have been left feeling very annoyed.

25 March 2019

sales

5

Friendly staff who took the time for me.

25 March 2019

service

3

Sometimes difficult to contact service reception direct. Everything seemed to be done that needed to be done to the car, but even at end of 3 years it does not Seem much servicing is required. See also answer to Q 4 below.

25 March 2019

service

1

For the reasons above a pure lack of communication and customer service

25 March 2019

service

2

Quoted the standard price for MOT. Car not ready at designated time so collected the next day. Presented with a bill for c £250 more than MOT price. No call about this work or permission to complete it. Just a request for payment. Car not cleaned.

24 March 2019

service

1

carried out work without consent tried to over charge and scratched paintwork

22 March 2019

service

3

I booked for my brakes to be 'repaired' by phone'. I was told to bring my car at 1pm and that it would take about 1.5 hours. When I arrived I was told it was lunch hour and my car would not be seen until 2pm. Apparently the call centre was at fault!

21 March 2019

service

3.5

All went fine. The mega cockup was with the booking system. I'm still waiting for an apology and compensation from BMW central office for that.

20 March 2019

sales

5

Jack was extremely helpful and introduced me to the workings of the gadgets etc.

19 March 2019

service

5

Excellent service, appointment booked to suit my convenience. Work carried out on time and delivery & collection all done with courtesy and efficiency.

18 March 2019

service

1

Complete lack of communication regarding the status of my car on day of service. Failed to return phone calls. Advised car was ready for collection on my third call. On arrival I discovered that the problem had not been fixed & 7 day wait for parts

17 March 2019

sales

5

Great staff, knowledgeable and helpful.

17 March 2019

sales

4

Slight misunderstanding with the V5 documents

17 March 2019

service

3

Car wasn't washed as I was told they were too busy and didn't have parts for recall so has to go back again

16 March 2019

service

2

-Naim from service was a great help but the rest of my experience was awful! When I first purchased the mini it was good and then after that everything went downhill from there

15 March 2019

service

1

The first salesman assured me I would be able to have a new Mini without any increase to my existing monthly payments. The second salesman then spent most of his time wishing the first salesman hadn't said this and that it was not possible.

14 March 2019

service

4

The Centre for Service is very busy. Service dates are well in advance. Always kept waiting as so busy. Parking is a nightmare.

12 March 2019

sales

5

Very helpful sales Executive.

12 March 2019

service

2

the agent was helpful but time management was not great. Visibility on the timeslot I can collect my vehicle is never clear and always just advised to come in at the end of the day. I think this needs improvement

11 March 2019

service

5

Dealt with very efficiently.

11 March 2019

sales

5

All of the team at Cooper cobham were very helpful

09 March 2019

sales

4

Bought through mobility and they did not seem to know what was going on and tried to be helpful but they need to be more knowledgeable Also on delivery very confused team

09 March 2019

service

2

I always feel that staff are looking beyond me to the customers that are there with bigger 'better' cars. I was told that the mini would be valeted but when I went out it wasn't and everyone was too rushed at the end of the day to approach to discuss

08 March 2019

service

2

Long wait for service and difficulty booking it. Extreme difficulty in parking at Coopers. Service book not stamped or completed in spite of assurance that it had.

07 March 2019

service

4

Communication could have been better

07 March 2019

service

1.5

Car was not been washed as on the invoice (Not a big issue as its free). Then found a strange piece of plastic in the boot. I could not find were it should have been fitted. Then a couple of days later found out it should have been covering a plug

04 March 2019

sales

3.5

I had to keep calling for updates. Mini did not keep me informed

04 March 2019

service

3

The service department was clearly overworked or understaffed, as I had to wait an hour until I was told anything, then eventually had to go away and come back that evening. This was supposed to be a quick check, for which I had agreed to wait.

04 March 2019

service

5

Always friendly, polite and totally helpful

03 March 2019

service

1

As above, car was then not ready on collection on time. MOT not completed and outstanding issues not fixed on the service which I now need to take another day off and get/completed.

03 March 2019

service

5

Faultless service

01 March 2019

service

4

Car was serviced well ..... would have been 'completely satisfied' if the agreed courtesy car was made available, but MINI readily ordered a taxi and dropped my car off at my home when ready (very personable drivers who delivered my car) - all good.

01 March 2019

service

1

No one returned calls

01 March 2019

service

5

You did as you said.